New Sightholder List Arrives
Tuesday, April 29th, 2008The DTC finally announced its official list of DTC Sightholders for the 2008-2011 contract period. The complete Sightholder Directory is now available online. Despite the delay in announcing the list there are no big surprises. Modern Jeweler did miss two international sightholders in our March 2008 Global Diamond Directory: Diamanthandel A. Spira, the oldest sightholder, and Vijaydimon, who we listed as a Rio Tinto Select Diamantaire but who is also a DTC sightholder. As you might expect, we also included two companies in error: A.S. Exports (an expected new sightholder) and Bornstein. Apologies to the companies involved and to our readers for the incorrect information, which was our mistake entirely.
But what is most interesting about the new online DTC sightholder directory is the detailed information it provides about Sightholders in South Africa, Botswana, and Namibia, which will no doubt help jewelers and manufacturers who wish to support beneficiation in those countries. This is more information than has ever been available before about these companies and their operations, although most of them are part of bigger international Sightholder groups. And it is all accessible to consumers too: an important milestone in the progress the industry is making to bring diamond cutting and downstream employment to diamond producing countries in Africa.


Sections include: Your Business, including strategic planning and using SWOT analysis; Your Customer, including motivation and a template for a customer database questionnaire; Staff Training, with a mystery shopping questionnaire; Branding, which includes seven reasons why it’s a good idea; Merchandising, including a guide to window display that recommends devoting 10 percent of your promotional budget to your windows; Public Relations and Events, including a template for writing a press release; and Advertising and Promotion, including a guide to working with an agency. In addition to business tool formats, the guide also includes case studies of retailers in the United Kingdom in many of the sections. Although all the examples and some of the recommendations are tailored to the U.K., there are plenty of tips that are helpful for U.S. retailers as well. The section on customers is based on De Beers research on customer motivations and how male and female customers have different needs and different expectations. It discusses the power of the “diamond moment” and tips for insuring that your customers achieve it. And, hey, the price is right.