Jewelry ads are nothing if not predictable: a blend of romance, sparkle, and status. Classical music, evening gowns. But Philadelphia jeweler Steven Singer think those tasteful ads just blend into the background like wallpaper. So Singer’s ads are, well, not exactly tasteful. In fact, people complain about them all the time, which is exactly the way Singer likes it, especially if they end up buying from him anyway. The distinctive voice in a Singer ad is not unlike that of one of his favorite advertising venues: the Howard Stern show. He speaks to men in a funny, unpretentious, lowest-common denominator kind of way. Instead of the opera, he sponsors chicken wing eating contests. And he doesn’t have designer trunk shows in his store, he has an annual “World’s Largest Bubble Bath,” complete with swimsuit-clad “hot” female contestants looking for prize-filled eggs hidden in the four feet of foam that fills the store. But nothing got as much attention as his huge billboards that say “I hate Steven Singer!” that the store began using in 2004. The billboards lead you to his website, which includes ten reasons to hate Steven Singer (for all the jewelry he makes you buy for your wife.) In addition to communicating the unique personality of the store, the website does a good job of parodying the normal cliched jewelry website. (Although Steven Singer, like many luxury jewelers, doesn’t sell online.) Singer says the in-your-face style boosts his sales, now $6.5 million annually, about 15 to 20 percent each year. A fun beer-drinking jewelry store for guys may not be your niche, of course, but Steven Singer has an original and distinctive personality. A real strong brand can’t ever appeal to everyone. Does your store have its own voice? If it does, make sure you are communicating it clearly on the web, in your ads, and in your store and store events. If you don’t, you too might end up hating Steven Singer.
