Kimberley, Meet Madison
Friday, March 30th, 2007As Rob Bates so eloquently said on the topic, not buying diamonds from Sierra Leone and other countries where alluvial diggers toil in unspeakable poverty, would be “the equivalent of finding a person in intensive care and then attacking them with a baseball bat.” Of course, as we all know, “to not buy would be worse” is hardly a solution: the problem remains and the Kimberley Process, focused on regulation, doesn’t address any of the deeper systemic economic issues. The Diamond Development Initiative, formed by Partnership Africa Canada, the Foundation for Environmental Sustainability and Security, De Beers, the Rapaport Group, the International Diamond Manufacturers Association, and the Communities and Small-Scale Mining Secretariat of the World Bank, is working to improve the lives of small scale miners in the diamond industry. Now a new initiative, The Madison Dialogue, is trying to widen the focus to sustainable and responsible economic development in general, “promoting communication and collaboration among companies, civil society groups and others seeking verified sources of responsible gold, diamonds and other minerals.” (Including The Association for Responsible Mining, Ethical Metalsmiths, Earthworks, and Conservation International.) The Madison Dialogue just launched a website with a report on the DDI. Although the proliferation of jewelry groups and initiatives focused on these issues, (Don’t forget WDC, CIBJO and CRJP and, in the US, JA and JVC) can seem a bit bureaucratic at times, it’s wonderful to see so many in the trade working to build a better, more equitable industry for all.

Last year, 



Sections include: Your Business, including strategic planning and using SWOT analysis; Your Customer, including motivation and a template for a customer database questionnaire; Staff Training, with a mystery shopping questionnaire; Branding, which includes seven reasons why it’s a good idea; Merchandising, including a guide to window display that recommends devoting 10 percent of your promotional budget to your windows; Public Relations and Events, including a template for writing a press release; and Advertising and Promotion, including a guide to working with an agency. In addition to business tool formats, the guide also includes case studies of retailers in the United Kingdom in many of the sections. Although all the examples and some of the recommendations are tailored to the U.K., there are plenty of tips that are helpful for U.S. retailers as well. The section on customers is based on De Beers research on customer motivations and how male and female customers have different needs and different expectations. It discusses the power of the “diamond moment” and tips for insuring that your customers achieve it. And, hey, the price is right.
