Fighting Fraud

If you sell jewelry online, you know that credit card fraud is a constant threat, especially with international orders. A new service from Paily offers insurance against credit card fraud, allowing retailers to accept credit cards rather than requiring customers to pay by wire transfer. Online jewelry retailers Ice.com and Diamond.com, owned by the same company, report an 80% increase in international sales after starting to use the new service. The e-tailer now completes 95 percent of its international orders. Unlike brick & mortar stores, online merchants are liable for all fraudulent credit card orders made on their websites: if you sell online, you still have protection for sales in your retail store, but are fully liable for all fraudulent orders made online. Paily offers to assume all fraud-related risk, guaranteeing no charge-backs, allowing online sales charged to any credit card, shipped to any address, including addresses other than the billing address, a common occurrence during the holiday season. Paily does not charge setup or monthly fees; the merchant pays only for the legitimate orders and not for the fraudulent ones. This make it easy for the merchant to easily test the service. Paily’s jewelry customers who have both brick & mortar and online stores include: Diamonds International, Pearl Paradise, and Solomon Brothers Fine Jewelry.

2 Comments to "Fighting Fraud"

  1. Cheryl-Here’s a question I’d love an answer to–You have an online store, customer purchases a diamond, you allow for a 30-day return policy with all the language needed—Customer mails back not the same diamond. You receive the merchandise, with the necessary return papers, proper packaging, and insurance, merchandise is intact, but diamond is not the same. Report is same, diamond changed. Who protects you? Insurance? Visa, MC, AE? What do you do?

  2. Jewelry Cleaning - The Cheap and Easy Way…

    There is no need to waste money on fancy jewelry cleaning solutions. You can save money by cleaning your jewelry at home using things you’ll find in any kitchen or bathroom….

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